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Your webshop: over 14,000 products from more than 100 top brands and modern e-services

  • simple registration and account opening with customer number
  • clear online ordering system for the entire order process
  • on request, orders via EDI (electronic data interchange via XML, CSV…)
  • or order by phone or e-mail
  • powerful product search for devices and matching accessories
  • order status tracking
  • transaction overview
  • electronic price lists with article data and availabilities, individually configurable
  • information on price & availability changes
  • target price functionality

RMA: imcopex is also there for you after the purchase

You need a proof of delivery? You want to make a complaint or return a product? There was an error during order entry or delivery?

Please check the goods immediately after receipt. Concealed transport damage must be claimed within seven days. You can complain about the following cases:

  • A defect within the warranty.
  • A defect within the warranty.
  • Wrong goods ordered.
  • Transport damage.
  • Please always use our RMA form, which you can find here.
  • Please send the RMA form completely filled out to rma@imcopex.com
  • If you have any questions, please contact our RMA team by e-mail: rma@imcopex.com
  • Wait until our RMA department assigns you an RMA number within 48 hours.
  • Attach the RMA number to the outside of your return package so that it is clearly visible.
  • Send your faulty goods to imcopex GmbH / Zwischen den Kreiseln 6 / 21039 Börnsen.
  • Attention: Please send the goods to imcopex in appropriate, unbreakable packaging.
  • In the event of transport damage to the delivery, be sure to send the goods to imcopex in their original packaging. Also include meaningful pictures of the box, the defective item and the error message.
  • Some manufacturers carry out direct processing. We will inform you about this and about the further procedure.
  • The costs for returning the goods to imcopex shall be borne by the customer.

After receipt of the goods, we check the indicated defect. The further procedure depends on the condition and type of the product complained about.

  1. The product is sent in for repair. It will be returned to you after successful repair.
  2. You will receive a credit note.
  • Complain about Ricoh items using the SMC Report. You will find this in the menu of your printer.
  • Complain about Konica Minolta items with a Management List. You will find this in the menu of your printer.
  • Complain about Develop items with a Management List. You will find this in the menu of your printer.
  • Complain about Xerox items with a Supplies Usage Report. You will find this in the menu of your printer.
  • Please describe the error clearly. “Is not recognised” or “Does not print” are not accurate error descriptions without a corresponding error message from the unit.
  • Pack used items securely to prevent toner from leaking in the package. We must reject inadequately packaged items.
  • If the printed image is poor, enclose a test printout with the article.

Reliable logistics: That's why your goods are with you quickly

Our logistics centre in the metropolitan region of Hamburg is globally networked and our 5,000 square metre high-bay warehouse is fully automated. imcopex delivers your goods with long-standing transport service partners in all desired lot sizes by land, sea and air: whether single item shipments, pallets or containers.

Your advantages:

  • optimal networking with the Hamburg metropolitan region
  • reliable transport service providers
  • worldwide distribution by land, sea and air
  • single piece shipment, pallet or container shipment
  • direct delivery to the retailer’s end customers
  • delivery Central Europe: within 24 hours / otherwise within 72 hours
  • individual delivery requests (dates/collection) are welcome

The Hamburg Metropolitan Region

The inhabitants of Hamburg affectionately call their city their “pearl”. But Hamburg not only has beautiful districts, it is also a commercial metropolis with centuries of tradition. imcopex handles its worldwide logistics via the proven infrastructure of the Hamburg metropolitan region. With more than 11,000 logistics companies, it is one of the most important hubs for the global movement of goods.